Salespuzzle Privacy Policy
1. Introduction
This Privacy Policy explains how Salespuzzle Limited (“Salespuzzle”, “we”, “us”, or “our”) collects, uses, and protects personal data when you use our website and services.
We are committed to protecting your personal data and complying with applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018.
2. Who We Are
Salespuzzle Limited
Company number: 17013101
Registered office: Moorock, Pikes Hill Avenue, Lyndhurst, SO43 7AX, UK
Email: info@salespuzzle.co.uk
For the purposes of data protection law:
- We act as a data controller for account and website data
- We act as a data processor for Customer Data within the platform
3. The Data We Collect
3.1 Information You Provide
We may collect:
- Name
- Email address
- Company details
- Account credentials
- Billing and payment details
3.2 Usage Data
We automatically collect:
- IP address
- Browser type and device information
- Log data and usage activity
- Access times and pages viewed
3.3 Customer Data (on behalf of Customers)
When you use our Service, we process data uploaded into the platform (“Customer Data”) on behalf of our Customers.
We do not control this data and process it only in accordance with our customers’ instructions.
4. How We Use Your Data
We use personal data to:
- Provide and operate the Service
- Manage accounts and subscriptions
- Process payments
- Provide customer support
- Improve and develop our platform
- Ensure security and prevent fraud
- Comply with legal obligations
5. Lawful Basis for Processing
We process personal data under the following lawful bases:
- Contract – to provide the Service
- Legitimate interests – to improve and secure the Service
- Legal obligation – to comply with applicable laws
Legitimate interests — including business-to-business outreach (see "How we handle data for business outreach").
5.1 How we handle data for business outreach
This section explains how we process personal data when we contact business professionals who have not previously engaged with us — for example, sending a relevant introduction by email.
The information we hold. When we identify an organisation that may benefit from our services, we hold limited business contact information about a relevant decision-maker: name, job title, employer, a business email address, and publicly available information about the company. We do not collect special-category data, and we do not target private individuals.
Where we get it. We obtain this information from publicly available sources — principally the Companies House register — and from reputable business-data providers. We did not receive it from you directly, which is why we are providing this notice.
Why we use it, and our lawful basis. We use it to send you occasional, relevant business-to-business information about Salespuzzle's services. Our lawful basis is legitimate interests (UK GDPR Article 6(1)(f)) — promoting our business to organisations likely to find our services relevant. We have carried out a balancing assessment and concluded this does not override your rights and freedoms; you can request a copy at any time.
Email tracking. Our outreach emails may contain a small image (a "pixel") that tells us whether an email was opened, and the links may record when they are clicked, so we can understand engagement and improve our communications. You can object to this — contact us and we will send future emails without open-tracking — and you can unsubscribe at any time.
How long we keep it. We keep outreach contact data for up to 18 months, and delete it sooner where we have no continuing reason to retain it. If you opt out, we retain only a minimal record of your email address, solely so we can ensure we do not contact you again.
Your choices. You can unsubscribe with one click in any email, or object to this outreach at any time, and we will stop. To exercise this or any of your other rights (set out above), email info@salespuzzle.co.uk; we will respond within one month. You can also complain to the Information Commissioner's Office (ico.org.uk).
6. Data Sharing
We may share personal data with:
- Payment processors
- Hosting and infrastructure providers
- Analytics providers
- Professional advisers (legal, accounting)
We ensure all third parties:
- Are subject to appropriate data protection obligations
- Only process data for specified purposes
- We do not sell personal data.
7. International Transfers
Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as:
- UK International Data Transfer Agreements (IDTAs)
- Adequacy regulations
8. Data Retention
We retain personal data only for as long as necessary to:
- Provide the Service
- Comply with legal obligations
- Resolve disputes
Customer Data is retained in accordance with our Customer Terms, including deletion timelines after account termination.
9. Your Rights
Under data protection law, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion (“right to be forgotten”)
- Restrict processing
- Object to processing
- Data portability
- You can exercise these rights by contacting us at info@salespuzzle.co.uk
We also provide tools within the platform to help our customers respond to data subject requests.
10. Security
We implement appropriate technical and organisational measures to protect personal data, including:
- Access controls
- Encryption (where appropriate)
- Monitoring and logging
- However, no system is completely secure, and we cannot guarantee absolute security.
11. Cookies
We use cookies and similar technologies to:
- Operate the website
- Improve user experience
- Analyse usage
- You can control cookies through your browser settings.
12. Children
Our Service is not intended for individuals under the age of 16, and we do not knowingly collect data from children.
13. Changes to This Policy
We may update this Privacy Policy from time to time.
We will notify users of material changes where required.
14. Contact and Complaints
If you have any questions or concerns, contact:
- info@salespuzzle.co.uk
- You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).