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Commercial Compass

JourneyGap

See where friction is getting in the customer's way.

Assess the end-to-end customer journey to identify gaps, friction and missed opportunities across key interactions.

Buy JourneyGap — £299/year → See what’s included ↓

Annual subscription · Includes DataHub, Sales Pulse and Sales Coach · One user

Also included in Commercial Compass — Compare options

Why use JourneyGap?

See the whole journey

Understand the customer experience across stages rather than isolated touchpoints.

Find friction

Identify where customers encounter unnecessary difficulty or inconsistency.

Reduce leakage

Spot points where prospects or customers may disengage.

Improve hand-offs

Expose gaps between marketing, sales and customer teams.

Prioritise improvements

Focus on the journey changes likely to make the greatest difference.

Potential impact

What is a smoother buying journey worth?

Estimate the commercial impact of improving conversion or retention at a selected journey stage.

—Customers a year today
—Customers a year after
—Additional customers per year
—Potential additional revenue
How this is worked out

Enquiries, multiplied by the share reaching a proposal and the share of proposals won, gives customers a year now. The same sum is run again with the improvement you choose to test at the enquiry-to-proposal stage, and the difference is valued at your average customer value.

Every figure here is worked out from the numbers you entered, which are your own assumptions rather than measurements we have taken. It is an illustration to think with, not a forecast, and not a result Salespuzzle guarantees.

The starting figures are a common SME starting point, not a benchmark we are claiming. Change every one of them to your own.

Explore JourneyGap →

Choose JourneyGap

Purchase JourneyGap on its own, or compare it with the wider Commercial Compass.

JourneyGap

£299 per year

  • Assess the end-to-end customer journey to identify gaps, friction and missed opportunities across key interactions.
  • See the whole journey
  • Find friction
  • Sales Pulse, DataHub and Sales Coach, included with every purchase
  • One user

Renews annually. Cancel any time from Billing and your access runs to the end of the paid year.

Buy JourneyGap — £299/year → Compare Commercial Compass

Where JourneyGap fits

Connects marketing, sales and customer experience within Commercial Compass.

GrowthGap See the gap between where you are and where you want to be. GapScan Find the commercial gaps worth investigating first. SalesGap Find what's holding your sales performance back. MarketingGap See where marketing is helping growth — and where it isn't. CustomerGap Find the gaps putting customer revenue at risk.
JourneyGap See where friction is getting in the customer's way.
GrowthVision Turn commercial insight into a clearer direction for growth.
Understand

Also included in Commercial Compass —

JourneyGap works alongside GrowthGap, GapScan, SalesGap, MarketingGap, CustomerGap and GrowthVision.

  • Cancel any time
  • UK hosted, GDPR compliant
  • Onboarding and support included
Explore Commercial Compass → Compare all plans

Ready to put JourneyGap to work?

Buy JourneyGap on its own, or try the demo first and see how it works.

Buy JourneyGap — £299/year → Try the demo Annual subscription · Cancel any time.